Delivery

Shipping

Kate Sylvester offers free express worldwide shipping on orders over $200.00. 

Please note that all delivery times stated below do not include any time for processing your order. We will email you a confirmation which includes your tracking number once your order has been shipped.

When checking out please keep in mind that all deliveries require a signature and that standard delivery times are Monday-Friday 9-5.

New Zealand

Kate Sylvester offers free shipping on orders over $200.00. Orders under $200.00 will be charged a flat rate of $5.00 for shipping within New Zealand.

Please allow 1 - 3 working days for delivery.

Australia + Rest of World

Kate Sylvester offers free express worldwide shipping on all clothing & accessories over $200.00. Orders under $200.00 will be charged a flat rate of $20.00 for international shipping.

Please allow 2 - 4 working days for delivery.

International

Kate Sylvester ships to most international destinations via DHL. When converting prices to another currency or when an item is charged to a credit card, a slight price variation of between 2 and 5% may occur due to fluctuating exchange rates and credit card company charges.

Any refunds processed to an international credit card will be done using the exchange rate on the day the refund is processed. Kate Sylvester takes no responsibility for any difference between the refund rate and the rate that the initial purchase was processed at.

Import Charges

If you are purchasing anything from our website and you live outside of New Zealand please be aware of any import duties and taxes that may be charged on delivery into your country. These charges depend on your country's import legislation and are not covered by Kate Sylvester. 

If these taxes are imposed, the approximate delivery time may be affected.

Same Day Shipping

We offer same day express shipping for the Auckland region with a $25 charge, for orders placed before 2pm Monday to Friday. If your order is placed after 2pm it will receive same day shipping on the following working day. The customer must be available to receive and sign for the delivery. If there is no one available to receive your order and it is returned to us, we will re-ship on our standard free express shipping service, and the shipping charge will not be refundable. Listed below are the inclusive suburbs within the Auckland delivery region.

  • Albany
  • Auckland CBD
  • Auckland Airport
  • Avondale
  • Birkenhead
  • Botany Downs
  • Devonport
  • East Tamaki
  • Eden Terrace
  • Ellerslie
  • Epsom
  • Freemans Bay
  • Glen Innes
  • Glenfield
  • Grafton
  • Greenlane
  • Grey Lynn
  • Henderson
  • Herne Bay
  • Howick
  • Kingsland
  • Mangere
  • Manukau City
  • Manurewa
  • Massey
  • Milford
  • Mission Bay
  • Morningside
  • Mt Albert
  • Mt Eden
  • Mt Roskill
  • Mt Wellington
  • New Lynn
  • Newmarket
  • Newton
  • North Harbour
  • Northcote
  • Onehunga
  • Otahuhu
  • Pakuranga
  • Panmure
  • Papatoetoe
  • Parnell
  • Penrose
  • Ponsonby
  • Remuera
  • Royal Oak
  • Southdown
  • St Heliers
  • St Lukes
  • St Marys Bay
  • Takapuna
  • Te Atatu
  • Te Papapa
  • Titirangi
  • Viaduct Harbour
  • Westfield
  • Westmere
  • Wiri

Click + Collect

If you would like to arrange to pick up your online purchase from one of our Kate Sylvester stores please email customercare@katesylvester.com and our online team will do our best to arrange this for you.

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