Will katesylvester.co.nz still be operating? 
Our online store will be open for business however orders will not be dispatched until it is safe to do so when the alert level lifts.

What items from the KS collection are able to be shipped at Level 4? 
Shippable items are categorised with an Essentials tag on our website and will be found in the Essentials Edit category.

What is the delivery process at Alert Level 4? 
We have the lovely Leo at our Auckland workroom working solo behind the scenes to process your Essentials orders. He is following all health and safety protocol including PPE and regular sanitisation of the working environment. We have contactless pickups arranged with our courier driver, with no face-to-face interaction, and our couriers have also introduced safer measures for delivery to you at this time. Couriers will knock on the door, but then wait a safe distance for you to open the door. They will ask for your name as confirmation without signature and leave the parcel on the doorstep. Please be patient with us and our courier drivers as delivery timeframes may take longer than usual.

Can I return an item over the lockdown? 
We won’t be processing returns over the lockdown as our workroom will be closed. We will be extending our returns period to give our customers plenty of time to get their orders back to us.

How can I get in touch with you? 
Our customer care team will be open on Monday – Friday, 10 – 4 pm to answer any queries you may have! You can give us a call on +64 9 845 2599 or email us at customercare@katesylvester.com. You can also message us on Live Chat, Instagram or Facebook. We’re always here for a chat!